IT Support Intern
Madison, WI 
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Posted 19 days ago
Job/Internship Description

Wisconsin Economic Development Corporation

Position Description

Position Title: IT Support Intern

Department: Business Information Systems & Technology Services

Reports to: IT Systems and Service Desk Manager

Position(s) Supervised: N/A

FLSA Status: Non-Exempt

Position Summary

The IT Support Intern is responsible for providing first response/call resolution to WEDC employees in a courteous fashion. The IT Support Intern receives and responds to staff inquiries and requests for technical assistance, provides possible solutions, and escalates incidents to other IT staff where appropriate. This position will cultivate a customer friendly atmosphere while providing technical support to WEDC staff.

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Responsibilities

The IT Support Intern will spend a majority of his/her time in these activities:

Service Desk

  • Provide response/call resolution to WEDC employees in the use of WEDC technology solutions. Use proper judgement to escalate issues. Close issues in a timely manner with proper documentation.
  • Cultivate a customer friendly atmosphere.
  • Train and support employees in the use of multifunction devices (copiers) and associated systems.
  • Act as the first point of contact to respond to operational requests and troubleshoot issues, working with diverse user groups
  • Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
  • Manage the WEDC IT Resource check-out pool.
  • Support employees in their use of WEDC Unified Communication Systems.
  • Escalate issues and questions to IT Systems and Service Desk Manager

Other IT Functions:
  • Document IT standards, configurations and procedures as required.
  • Follow policies, procedures and standards to ensure system reliability and accessibility.
  • Provide regular and periodic reports on the status of projects, tasks and activities.
  • Maintain a program of professional development through appropriate training courses, selected reading, user groups, professional groups, conferences and seminars.
  • Other duties as assigned.

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Education and Experience:

  • Some college related to computer science or technology.
  • Desktop Support associated with Microsoft Office applications.
  • Windows 10Enterprise experience.
  • Customer Service experience.

Skills and Talents:
  • Troubleshooting of Windows 10 Enterprise.
  • Troubleshooting and configuration of Office 365 and Outlook, MS Teams, Excel, Word, PowerPoint 2013.
  • Operation and troubleshooting of Android and iOS operating systems in a business environment.
  • Strong customer service skills and the ability to work with others in a courteous and professional manner.
  • Strong time management skills, with the ability to independently set priorities and handle multiple tasks at once.
  • Strong problem solving skills, sound reasoning.

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Other Requirements

Based on the responsibilities of this position, this position may need to lift and/or move up to 50 pounds.

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Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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